I was invited today to speak at an digital workplace event at Nuffic organised by Advatera about my favourite subject Chatbots and Virtual Assistants.
I spoke about what Conversational User Interfaces or Chatbots are, what the difference is between a chatbot and AI or Machine Learning, why I think you should start experimenting with conversational UIs (CUIs) for your organisation and steps to start and get it implemented.
Below are my slides. I have used both my personal experience (including a proof of concept for the Internal IT helpdesk at a large financial organisation) and resources available online.
I would love to hear what you think. And if feel free to contact me if you would like to know more.